Returns & Refunds
Here’s how the return process works. It’s way simple.
Return & Refund Policy
You have a total of 14 days from the date of receipt to return your items. To qualify for a full refund, the products must not have been used and must be in their original packaging. This packaging should be either unopened or carefully opened without any tears or damage. Please be aware that the return period is calculated in calendar days, not business days.
OnlyDrive OÜ reserves the right to refuse the repurchase of items that were specially ordered from the factory or external suppliers. Products that have been installed (for example, spare parts) are not eligible for repurchase. To qualify for a full refund, products must be unused and in their original packaging. The packaging must be either unopened or carefully opened without causing any tears or damages.
1. Initiate Your Return: Complete the “Start My Return Request” form to begin the process.
2. Prepare Your Package: Ensure the goods are securely wrapped in appropriate packaging to prevent damage or destruction during transit.
3. Send Your Package: Dispatch the package to our warehouse located at Tehnopargi tee 5, 61715 Tõrvandi, Estonia.
By opening a package from OnlyDrive, you are agreeing to our sales and return policies. It’s crucial to inspect the package for any external damage upon receipt. Should you find any damage, please report it immediately to the delivery service.
In the unfortunate event that you discover the product inside the package is either broken or incomplete, you are required to inform OnlyDrive within a 14-day period from the date of delivery. Failing to report within this timeframe may result in the forfeiture of your right to compensation. This is due to the stipulations of our transport insurance and the deadlines we must adhere to when filing claims for damaged goods with our carriers.
OnlyDrive provides a verification service to ensure the part ordered matches your vehicle based on the chassis number. However, it is ultimately your responsibility to ensure the part’s compatibility before proceeding with installation.
Start my return request