Help Center
We want you to have the simplest, easiest buying experience possible.
Shopping Experience
Placing an order is easy! Simply browse our website, select the desired car parts, and add them to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order. If you need any assistance, our customer support team is available to help you through the process.
We provide a wide array of car parts spanning various categories to cater to the needs of our customers. Our inventory includes but is not limited to: Body, Engine, Transmission, Suspension & Steering, Brake System, Exhaust System, Interior Parts, Electrical Components and any more.
According to the manufacturers quality standards, original spare parts are provided to legal entities with a one-year manufacturer guarantee, for individuals a 2-year warranty. The electric spare parts warranty is valid under a condition that it is installed by an authorized dealer.
Payment & Pricing
We accept various payment methods, including major Bank-links, Сredit Сards, PayPal, Apple/Google Pay and Bank Transfers. You can choose the most convenient option for you during the checkout process.
As a valued partner, you will have access to exclusive discounts. These discounts can help you maintain a competitive edge in your market and improve your profitability. Whether you are buying in bulk or sourcing specific items, you’ll be able to take advantage of these benefits. To become a partner, fill in the form and we will contact you within 1-2 working days.
We will deduct the value-added tax (VAT) during the checkout process. However, please note that depending on the country of delivery, there may be additional customs fees applicable to orders outside the EU.
Shipping & Delivery
At this time, we deliver products to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK, USA, Norway, Canada, Japan, China, Australia and many other countries worldwide.
DPD
– Courier & Pickup Points
– Delivery time 2-7 business days from dispatch date
– European and Scandinavian countries
DHL Express
– Courier Service
– Delivery time 2-7 business days from dispatch date
– Worldwide (Ship overseas to 220+ countries)
DB SCHENKER (for larger orders)
– Courier Service
– Delivery time 2-7 business days from dispatch date
– Worldwide (Ship overseas to 220+ countries)
Customer Pickup
– You have the freedom to either personally collect your order from our warehouse or arrange for a transport service to pick it up on your behalf.
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email. Please contact us if you order long, wide or heavy items (Shipping costs may vary).
Please note that delivery costs are estimated based on expected package weight and size. For large items (e.g.: body parts / windshields / wheels) or those requiring special handling, contact us before ordering to verify or adjust the estimate. After you’ve placed your order and your parts have been packed up then we get accurate shipping prices based on the actual weight and size of the package. In the event that the original estimate was not quite right then we’ll get in touch with you to let you know.
Returns & Refunds
You have a total of 14 days from the date of receipt to return your items. To qualify for a full refund, the products must not have been used and must be in their original packaging. This packaging should be either unopened or carefully opened without any tears or damage. Please be aware that the return period is calculated in calendar days, not business days.
OnlyDrive OÜ reserves the right to refuse the repurchase of items that were specially ordered from the factory or external suppliers. Products that have been installed (for example, spare parts) are not eligible for repurchase. To qualify for a full refund, products must be unused and in their original packaging. The packaging must be either unopened or carefully opened without causing any tears or damages.
1. Initiate Your Return: Complete the “Start My Return Request” form to begin the process.
2. Prepare Your Package: Ensure the goods are securely wrapped in appropriate packaging to prevent damage or destruction during transit.
3. Send Your Package: Dispatch the package to our warehouse located at Tehnopargi tee 5, 61715 Tõrvandi, Estonia.